Our ever popular hands-on stations will allow you to spend some one-on-one time with our technical experts to discuss specific areas of AWD. They will cover the following topics: Monitoring Case Management Service Design You can register for a session at any of the hands-on stations via our registration form by clicking here. On the day of the Forum you simply need to choose your timeslot at the registration desk so make sure that you arrive early!
We have secured the former England rugby player Will Greenwood as our keynote speaker at the Advance Forum Europe 2014. Will is widely regarded as one of England’s greatest ever rugby players, as well as one of the sport’s most engaging and witty characters. In this session, Will is going to share his lessons learnt from a career in elite sport, while his previous experiences as a trader at HSBC will allow him to draw parallels between the world of […]
The Advance Forum Europe 2014 is back and this year we have an agenda packed with client presentations, a keynote speech by former England rugby player Will Greenwood as well as our ever popular AWD hands-on stations. The event is being held at Haberdashers’ Hall in London on the 25th June with a pre-Forum dinner on the 24th June at one of London’s most exclusive restaurants The Ivy. To register for the Advance Forum Europe 2014 and to view our […]
By coordinating customer insights, content, and channels, also known as the Three Cs, companies can engage customers and move them to action. In ‘Next-best Communications: Orchestrating the Three Cs,’ Mike Miller, Vice President of Enterprise Architecture at DST Customer Communications, suggested that companies start with what they have in place today. “Whether it’s record keeping information or sophisticated analytics, marketing communications or transactional documents, print or digital channels, recognize there’s a continuum and you can grow your efforts over time,” […]
Regulations, customer expectations and service level agreements require a certain level of predictability. For long term, complex cases, change happens. In this session, presented by Judith Morley, Product Manager at DST, attendees were able to see how AWD’s case management workspace can help accommodate the unpredictable while maintaining the predictable. Things happens in real life, just the same as in the workplace. We can plan and plan and plan, build the perfect business process – even plan for the expected […]